SHIPPING + RETURNS
SHIPPING
We pack everything with care, especially the old, fragile, and one-of-a-kind things that find their way into the shop.
Most orders are packed and shipped within 3–7 business days. Larger, fragile, or especially tricky-to-pack pieces may take a little longer—we'd rather take our time and make sure your things arrive safely.
Once your order ships, you'll receive tracking information by email. Transit times vary depending on the carrier and destination, and shipping delays are unfortunately sometimes out of our hands.
For now, we only ship within the USA.
LOCAL PICK UP
Free local pick up is available for all products. We are located in 78724 zip code. If local pick up is selected at check out, we will reach out to coordinate pick up time and provide you the exact pick up location.
You'll have 14 days from the date of purchase to pick up your order.
Orders not picked up within 14 days may be automatically canceled and refunded, and the item will be made available for sale again.
If you need a little extra time, just reach out—we're happy to work with you when we can.
A note about furniture + larger pieces
Furniture and oversized items are a little different. Shipping options and costs will be listed on the individual item when available, though the majority of furniture is only local pick up in Austin.
If you're in the Austin area, delivery may be available depending on the piece. Just get in touch before purchasing and we'll see what we can arrange.
Fragile things
We do our very best to package pottery, glass, ceramics, and other fragile goods carefully and securely. If something arrives damaged, please contact us within 48 hours of delivery and include photos of the item and its packaging so we can help make it right.
RETURNS
We want you to love what you bring home.
Because so many of the things we sell are vintage, antique, handmade, restored, or one of a kind, returns are considered on a case-by-case basis. Generally speaking, all sales are final.
If something isn't quite right, please reach out within 7 days of delivery at wheelermercantile@gmail.com. Tell us a little about the situation, and we'll work with you to figure out the best solution.
Approved returns must be in the same condition in which they were received. Return shipping is generally the responsibility of the customer unless the item arrived damaged, defective, or significantly different from its description.
Vintage + antique pieces: Please keep in mind that old things come with old stories. Wear, patina, fading, small imperfections, repairs, and other signs of age are part of their character and are described as carefully as possible in each listing. These characteristics generally aren't considered defects or grounds for a return.
Handmade pieces: Small variations, unevenness, marks, and other signs of the hand are part of what makes handmade goods special and aren't considered defects.
HAVE A QUESTION?
If you're wondering about a piece before you buy it, please ask. We'd much rather answer a question beforehand than have you end up with something that isn't quite right for you.
We're happy to send additional photos, measurements, details, or anything else that might help.